Refund Policy

REFUND POLICY

We’d like you to know if you’re not entirely satisfied with your purchase, we’re here to help!

Feel free to contact us within 14 days of receiving your order if you encounter any issues, whether it be damage or other concerns, and we will make sure to address and resolve the issue promptly.

However please be well informed, we’ve stopped taking orders back since the COVID-19 outbreak.

So you don’t have to send the parcel back. Instead, you can just tell us what’s wrong, we’ll look into the matter and provide a solution for you.

Reasons for receiving a refund:

– Delivery terms and deadlines violated significantly

– Product does not meet the declared characteristics

– Some items arrived damaged/are missing

Please, also note that the paint we use is acrylic and it can become dry if you don’t use it for a certain period of time, so refund policy for dried paint works no longer than 4 months since the order has been placed.

With that being said, when addressing the issue to our customer support by email: [email protected]

Please kindly provide some pictures of the item that caused you to look up ‘Refund & Return’ policy.

Rest assured, we’ll work our best to make you happy either way.