Got any problems? Check out our F.A.Q:

Q: My internet connection dropped. Can I continue my shopping?
A: Yes, absolutely. We will send a gentle reminder to your email address, and you will be able to complete your purchase during the next few days.

Q: I couldn't finish my payment: something went wrong. What should I do?
A: First of all, check if your card is Visa, Mastercard or American Express.
Secondly, make sure that your balance is correct.

If you still have any troubles with the payment process, please don't hesitate to contact our friendly support team.

Q: Can I use the payment method cash on delivery (COD)? 

A: No, we do not have this option. Our site is 100% safe and qualified by Stripe, so you can use a card without any worries. You can also always request a refund if something is wrong with your shipment.

Q: When will I be able to receive my order? 

A: Standard delivery time for Collection Paint by Numbers is 14-20 days, for Custom Paint by Numbers is 18-20 days. In peak periods delivery time may be extended up to 21 days. In that case, we will notify you and grand you with additional discount.

Q: My discount hasn't been applied. What should I do to get it? 

A: All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, please inform us and we will make sure that you've got what you've been promised. 

Q: Is my country on the shipping list? 

A: We deliver within Europe: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France (excluding Overseas Territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands (excluding Overseas Territories), Norway, Poland, Portugal (excluding Overseas Territories), Romania, San Marino, Slovakia, Slovenia, Spain (excluding Overseas Territories), Sweden, Switzerland, Turkey, United Kingdom (excluding Overseas Territories), Ukraine.

5 Days a week customer service.
Get In Touch.

If you still have any questions, please contact our friendly support team. Please, describe your problem in detail. Indicate your order number for a faster processing:


Flexmerch Corp, USA


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